All Indigo Island goods are hand-made and variations in colour, pattern and size should be expected, providing you with a unique product - Indigo Island does not accept returns based on these irregularities.
However, if you are not satisfied for some other reason, please send your purchase back in an unworn, saleable condition, with all the labels still attached and in its original packaging, for exchange or refund, within 14 days from date of purchase.
Please clearly indicate which item you wish to exchange and its replacement. Refunds will be made in full to the buyer’s card, excluding any tax, duty, or postage. Please allow 10 working days for this to be completed.
We strongly recommend that you return items to Indigo Island using ROYAL MAIL SIGNED FOR DELIVERY as we cannot accept any responsibility for items lost in transit. Please note that courier companies CANNOT deliver to our PO Box address.
In addition, please be aware that we cannot refund postage, the cost must be borne by you. We also recommend that you obtain a proof of postage printout from Royal Mail, in case the item goes missing in transit. We will not be accountable for any damage that occurs in the post. If you return an item purchased in the UK for exchange from overseas, we will only send the exchange(s) to a UK address.
If you notice the order is damaged at the point of delivery, do not accept the package and please contact us immediately. Please take a photograph of the damage, and send the package back to us, notifying us in writing of the damage and we will aim to provide an exchange or refund.
If returning an item from outside the UK (NB THIS NOW INCLUDES EUROPE), you will need to include a detailed commercial invoice and waybill, clearly stipulating that the goods are ‘returning to the country of origin’ and therefore not subject to import taxes and duties. This must be stated on both the waybill and commercial invoice. Any costs incurred by Indigo Island will be deducted from the amount refunded should the returns procedure not be followed correctly, or the item refused. In addition, should you request that an exchanged item be sent to an address outside of the UK, any postage in excess of £4.95 (our standard UK delivery cost) will need to be paid in advance to Indigo Island.
CHRISTMAS GIFT EXCHANGE POLICY 2021
All orders placed throughout November and December 2021 qualify for an extended Christmas Gift exchange period, ending on Friday 14th January 2022. We will need to have received items for exchange on or before this date, with an Order Number. We will then do our very best to exchange the shirt(s) subject to availability.
We cannot accept items for refund outside our usual policy of 14 days from the date of purchase.
Please send your exchange / returns, with details of your name and order number to:INDIGO ISLAND
P.O. Box 138